There’s a misconception out there that younger workers, particularly Millennials and Gen Z, are more proficient with their technology compared to other generations. While they might have grown up using it, this experience doesn’t necessarily translate to proficiency. Assuming any one age group is more aware of cybersecurity is perhaps one of the most costly assumptions you can make.
The promise of cloud platforms, where the provider handles most of the work, is incredibly enticing. After all, why wouldn’t you want to move your data to the cloud, where you don’t have to worry about backups, security, or server crashes? This perspective also makes it sound like your business is off the hook, but this is not necessarily the case. This is why you need to review the terms and conditions of your cloud provider’s services before you make any assumptions as to what’s covered and what’s not by your service level agreement. Today, we want to cover some of the misconceptions that frequently pop up with cloud services so you can make better decisions moving forward.
As a business owner, you probably manage hundreds of different digital assets, vendor relationships, and daily operational fires. Yet data security standards require you to navigate a complex matrix of cybersecurity rules just to let a customer swipe their card. If your business accepts Visa, Mastercard, American Express, or any other major credit card, you have likely run into a frustrating acronym: PCI DSS. It stands for Payment Card Industry Data Security Standard. Let’s look at this standard through the lens of a business owner and see why it actually matters.
Securing an office network used to mean setting up a perimeter firewall, enforcing user passwords, and assuming everything inside the building was safe. For years, that was standard practice. Today, that strategy fails to protect modern business operations.
I was talking to a dentist I know last month—let’s call him Dr. Smith. Dr. Smith runs a great, busy practice, and he told me flat out: “Honestly, I don’t stress about HIPAA audits. We aren’t a massive hospital network. The regulators have bigger fish to fry.” It’s a comforting thought, but it’s completely wrong.
What goes through your brain when you think of data theft? Chances are it’s probably some hacker in a dark room wearing an even darker hoodie, staring at lines of code well into the night. This misconception of data theft is the exact opposite of the reality; data exfiltration is incredibly boring, quiet, and sometimes completely invisible to the untrained eye. Instead of happening overnight, it will happen over the course of 30 days or longer, and it’ll happen right under your nose if you’re not paying attention.
“Our systems are running okay right now. Let’s just wait and see how things go before we invest in upgrading our IT.” Whenever we see this sentiment echoed in the small business community, our technicians break out in a cold sweat. The wait-and-see approach might seem fiscally conservative and responsible, but in reality, it’s anything but. It’s not a strategy; it’s unhedged financial liability.
It only makes sense that, when an employee leaves your business, you would collect any company-owned devices they used during their tenure. This is undeniably important to do, but it is also important to remember all their digital resources, too. Cloud licenses and similar subscriptions that go uncancelled create numerous problems that your business simply shouldn’t have to contend with.
Phishing attacks are no longer easy to spot. Scammers now use artificial intelligence to generate highly sophisticated lures that trick even the most observant employees. To protect a business from becoming another security statistic, it is necessary to identify the clear differences between legitimate communications and fraudulent messages. While these risks exist every day of the year, fraudulent activity spikes dramatically during tax season and the holiday season.
Question: What would you think if you looked at your IT department’s queue and saw zero support tickets in the hopper? On the surface, this seems great—everything appears to be working, after all—but looks can be deceiving. What if, instead of you having no issues at all, your reporting systems are too much of a hassle for your team members to utilize, and as a result, they have neglected reporting issues in favor of developing their own workarounds?